Frequently Asked Questions
What will happen if I don't extend my subscription?
After the subscription period, the information on the portal won't be visible and your vehicle will be moved to the ‘Unsubscribed’ section.
How many user creations are included in the subscription plan?
Five user creation is included in the subscription plan
What if I add a vehicle mid-month, how will the payment process be?
With our partial subscription facility, customer will be able to choose any individual plan for any tenure for the new onboarded vehicle.
My plan has expired. I have recharged again after 2 months. Which historical data can I see?
You can only see the data from the date of subscription
Will I get any refund if I cancel the subscription in between any plans?
No, there will be no refund for the remaining duration.
I have subscribed to the plan. In how much time will it get activated?
It will be activated within 24 hours
How to upgrade from Base to Advance plan??
Customer can upgrade any vehicle for any duration (extension possible upto 6 years) to Advance plan from the Subscription page in the Fleet Edge menu.
Can I downgrade my plan?
No you cannot downgrade
How to resolve issues if I face any related to data after subscription?
You can contact our toll free number 18002097979 for any queries or concern or write to us at [email protected]
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